Cancellation Policy

At Palm Massage Spa, your appointments are very important to us. We understand that appointments may need to be changed or canceled. We ask that you cancel your appointment at least 24-hours in advance so we can fill your spot with clients on our waiting list that would love to come visit us. 

Late Policy

If you are 10 or more minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. ARRIVAL TIME: Please arrive to your appointment at least 5 minutes prior to the scheduled time. 

Gift Certificate Policy 

Gift certificates purchased can not be returned, no exceptions. Gift certificates purchased in the past may not cover the new cost of services, as we raise prices due to increased cost from our suppliers.